Comprehensive BPO Services

Your Strategic Partner for Business Process Outsourcing, Driving Efficiency and Growth.

Business Teamwork

Focus On Your Core Business

In today's competitive landscape, efficiency is key. ZST's Business Process Outsourcing (BPO) services are designed to manage your non-core yet critical business functions with expertise and precision. By entrusting us with your operational tasks, you can reduce costs, improve service quality, and redirect your valuable resources toward innovation and strategic growth.

Our BPO Solutions

We offer a wide range of outsourcing services tailored to your specific business needs.

Customer Support

Deliver exceptional customer experiences across all channels with our professional support teams.

  • Inbound & Outbound Call Center
  • Email & Live Chat Support
  • Social Media Customer Service
  • Omnichannel Support Desk

Technical Support

Provide reliable, 24/7 technical assistance to your customers with our skilled L1 and L2 support engineers.

  • Level 1 & Level 2 Helpdesk
  • Troubleshooting & Issue Resolution
  • Software & Application Support
  • IT Service Desk

Back Office Operations

Improve the efficiency and accuracy of your essential back-office functions with our dedicated support.

  • Data Entry & Management
  • Transaction & Forms Processing
  • Content Moderation
  • Record Maintenance

Data Management Services

Ensure your data is clean, organized, and valuable with our comprehensive data handling services.

  • Data Mining & Extraction
  • Data Cleansing & Verification
  • Database Management
  • Data Conversion

Our BPO Process

A structured approach to guarantee quality and efficiency from start to finish.

1

Discovery & Planning

We analyze your current processes and design a custom outsourcing solution to meet your goals.

2

Implementation

Our team seamlessly integrates with your operations, ensuring a smooth transition and minimal disruption.

3

Operation & Management

We manage the day-to-day tasks with a focus on quality, efficiency, and meeting your KPIs.

4

Reporting & Optimization

We provide regular performance reports and continuously look for ways to improve our service.

The ZST Advantage

What makes ZST the ideal BPO partner for your business.

Omnichannel Expertise

We provide seamless, integrated support across voice, email, chat, and social media platforms.

24/7 Global Operations

Our round-the-clock operations ensure your business and your customers are supported at all times.

Skilled Workforce

Our team of 300+ professionals are rigorously trained to become an extension of your own team.

Customized Solutions

We tailor our BPO services and reporting to align with your unique business objectives and KPIs.

Ready to Elevate Your Business Operations?

Let's discuss how our tailored BPO solutions can drive efficiency and growth for your company.

Discuss Your BPO Needs